Situation and requirement

Our customer maintains rolling stock in operational condition and is responsible for its modernisation. Its task is to provide safe, reliable and clean trains in sufficient number and in the right place, in line with its contractual commitments.
Committed to industrial excellence, our client's ambition is to transform its organisations, processes and tools.
There are thus various business and IS projects helping to prepare for the future: an improved service offering, a high level of rail safety guaranteed, and lower costs for its activities.
Our customer wanted to update its maintenance management tool (CAMM), which covers four main areas – maintenance, inventory management, procurement & purchasing, and steering – for the following reasons:

  • Its solution was poorly adapted to future maintenance requirements
  • Processes varied widely within the organisation
  • Practices were far removed from high maintenance standards
  • The current solution proved to technically obsolescent
Customer benefits
  • Increased availability and reliability of rolling stock for operations
  • Maintenance costs under control over the entire lifecycle of the rolling stock
  • Business processes and practices in line with market benchmarks
  • Better quality of life at work thanks to more up-to-date tools
Our approach

We began with the scoping phase involving the client's key players, collecting the input required for our work: issues, expectations and needs, sticking points and risks, and organisational priorities. With our in-depth work, we produced a statement of the functional requirements (processes & data) for our client's future CAMM system.
The process was divided into three stages:

Workshops were run with the business line experts to draft an initial version of the target processes taking into account the identified expectations and the market situation. At the same time, these elements fed into discussions on the roles and responsibilities of the people involved, the data requirements and the management of activities.

Some twenty participatory seminars with people working on the ground were held to share the first version of the target processes and to test them out on business cases. We then defined adjustments, additional needs and points for education on targeted subjects.

At the end of this work, we formalised the specifications for the target processes, the functional and technical requirements, the reference data needs, as well as more generic needs for the future solution (availability, ergonomics, performance, etc.).

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